Privacy Policy

1. Data Controller

CiucaPV ("we", "us", "our") operates ciucapv.com. We are committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (nDSG/FADP), the EU General Data Protection Regulation (GDPR), and applicable Swiss and European data protection laws.

2. Data We Collect

• Account data: Name, email address, password (hashed), company affiliation
• Subscription data: Plan type, billing cycle, payment references
• Usage data: Pages visited, features used, newsletter interactions
• AI interaction data: Questions asked to AI consultant (stored for your chat history)
• Technical data: IP address, browser type, device information (for essential cookies only)

3. Legal Basis for Processing

• Contract performance: Account management, subscription services, content delivery
• Legitimate interest: Platform security, fraud prevention, service improvement
• Consent: Marketing communications, analytics, non-essential cookies
• Legal obligation: Tax records, regulatory compliance

4. Your Rights

Under GDPR and Swiss data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your account and data
• Portability: Export your data in machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Withdraw previously given consent at any time

Exercise these rights from your Settings > Privacy page or by contacting us at [email protected].

5. Data Retention

We retain your personal data for as long as your account is active. Upon account deletion request, your data is scheduled for permanent removal after a 30-day grace period. Anonymized usage statistics may be retained for analytics purposes.

6. Data Transfers

Your data is processed on servers located within Switzerland and the European Economic Area. We do not transfer personal data to countries outside the EEA without adequate safeguards.

7. AI Processing

Our AI consultant processes your questions locally on our infrastructure. Conversations are stored for your chat history and can be deleted at any time. AI-generated content is clearly labeled as such and should not be considered professional regulatory advice.

8. Cookies

We use essential cookies for authentication and security. Functional and analytics cookies are only set with your explicit consent, which you can manage via our cookie consent banner or in your account settings.

9. Contact

For privacy-related inquiries: [email protected]